Question 1

How can I get started with Keypilot?

Accepted Answer

To get started with Keypilot, register a free account on our website. After registration, you can immediately add your first property and explore the various features. Start by entering your property information, add tenants, and set up your financial settings.

Question 2

What information do I need to add a property?

Accepted Answer

To add a property, you need the address, property type (apartment, house, studio, etc.), living area, and optionally photos. Our system automatically validates Belgian addresses and integrates with Google Maps for accurate location data.

Question 3

Can I try Keypilot for free?

Accepted Answer

Yes, Keypilot offers a free plan that allows you to try out the basic features. The free plan has some limitations regarding the number of properties and features. For extended functionality, you can upgrade to one of our paid subscriptions.

Question 4

How do I add photos to my properties?

Accepted Answer

You can add photos by going to the property details and clicking 'Edit Photos'. Upload up to 10 photos per property. Make sure the photos are clear and provide a good representation of the property to attract potential tenants.

Question 5

Can I use AI to generate property descriptions?

Accepted Answer

Yes! Keypilot has a built-in AI feature that automatically generates professional property descriptions based on the information you enter. The AI takes into account location, property type, area, and other characteristics to create an attractive description.

Question 6

How do I add a new tenant?

Accepted Answer

Go to the 'Contacts' section and click 'Add New Tenant'. Fill in all relevant information such as name, contact details, and any notes. You can then link the tenant to a property via a rental contract.

Question 7

Can I have multiple tenants per property?

Accepted Answer

Yes, you can link multiple tenants to one property. This is handy for shared housing or when multiple people are on the rental contract. Each tenant can have their own contact information and status.

Question 8

How do I manage rental contracts?

Accepted Answer

In Keypilot, you can create, edit, and manage complete rental contracts. Go to a property and click 'New Contract' to add a contract. You can use contract templates and adapt them to your needs.

Question 9

How do I track rent payments?

Accepted Answer

Keypilot provides a complete overview of all rent payments. Go to 'Payments' to see which tenants have paid and which payments are still outstanding. You can set up automatic reminders for late payments.

Question 10

Can I generate reports for my accountant?

Accepted Answer

Yes, in the 'Reports' section you can generate detailed financial reports. These contain income, expenses, and other relevant financial data that you can export and share with your accountant.

Question 11

How does rent indexation work in Keypilot?

Accepted Answer

Keypilot supports automatic rent indexation according to Belgian legislation. The system calculates the new rent based on the health index and takes into account the correct indexation dates and rules.

Question 12

What types of documents can I upload?

Accepted Answer

You can upload all important documents such as rental contracts, EPC certificates, insurance papers, inventories, photos, and other relevant files. Supported formats are PDF, DOC, DOCX, JPG, PNG, and more.

Question 13

How do I organize my documents?

Accepted Answer

Documents are automatically categorized by property and type. You can also create your own folders and tag documents for easy retrieval. Use the search function to quickly find specific documents.

Question 14

Are my documents stored securely?

Accepted Answer

Yes, all documents are stored securely with enterprise-grade security. We use encryption, access controls, and regular backups to protect your data in accordance with GDPR guidelines.

Question 15

How can I send messages to tenants?

Accepted Answer

Keypilot has a built-in communication system that allows you to send messages directly to your tenants. Go to 'Communication' or use the messaging feature for a specific tenant or property.

Question 16

Can I send emails from Keypilot?

Accepted Answer

Yes, you can send professional emails directly from the platform. We use Brevo for reliable email delivery and you can use rich text formatting to format your messages.

Question 17

Is all communication saved?

Accepted Answer

Yes, all communication with tenants is automatically saved in the communication history. This gives you a complete overview of all interactions per tenant or property.

Question 18

How can I create and manage tasks?

Accepted Answer

In the 'Tasks' section, you can create to-do items, set deadlines, and track progress. You can link tasks to specific properties or tenants for better organization.

Question 19

Do I get reminders for important deadlines?

Accepted Answer

Yes, Keypilot sends automatic reminders for important deadlines such as contract renewals, maintenance appointments, and outstanding payments. You can set when you want to receive reminders yourself.

Question 20

What subscriptions are available?

Accepted Answer

Keypilot offers different subscriptions: Free (limited features), Basic, Professional, and Enterprise. Each plan has different limits for the number of properties and access to features. Check our pricing page for details.

Question 21

Can I change my subscription at any time?

Accepted Answer

Yes, you can always upgrade or downgrade your subscription through your account settings. Upgrades become active immediately, downgrades take effect at the next billing period.

Question 22

What payment methods do you accept?

Accepted Answer

We accept all common credit and debit cards via Stripe. For enterprise customers, other payment options are available such as bank transfer.

Question 23

What if I have login problems?

Accepted Answer

If you have login problems, first check that you're using the correct email address and password. You can also use the 'Forgot Password' feature. Contact our support if the problem persists.

Question 24

Is Keypilot available on mobile devices?

Accepted Answer

Yes, Keypilot is fully optimized for mobile use. You can use the platform in your mobile browser for a native app experience. There is currently no separate app, but the web version works excellently on all devices.

Question 25

How do I contact support?

Accepted Answer

You can contact us via email at info@keypilot.eu, through the contact form on our website, or via the helpdesk in your account. We strive to answer all questions within 24 hours.

Question 26

Can I export my data?

Accepted Answer

Yes, you can export all your data in various formats. Go to 'Settings' and select 'Export Data'. This is useful for backups or if you want to switch to another system.

Question 27

How is my privacy protected?

Accepted Answer

Keypilot takes privacy very seriously and is fully compliant with GDPR regulations. We never share your data with third parties without consent and you have full control over your personal information.

Question 28

What happens to my data if I cancel my account?

Accepted Answer

After cancellation, your data remains available for 90 days for export. After that, all data is permanently deleted from our servers. You can always request an export before you cancel.