Frequently asked questions about using Keypilot. Find answers about property management, tenant communication, financial management, contracts and more.
Frequently asked questions about using Keypilot for agencies, landlords and syndics
Contact us and we'll be happy to help you!
E-mail: info@keypilot.eu
Website: www.keypilot.eu
To get started with Keypilot, register a free account on our website. After registration, you can immediately add your first property and explore the various features. Start by entering your property information, add tenants, and set up your financial settings.
To add a property, you need the address, property type (apartment, house, studio, etc.), living area, and optionally photos. Our system automatically validates Belgian addresses and shows every property accurately on the map.
Yes, Keypilot offers a free plan that allows you to try out the basic features. The free plan has some limitations regarding the number of properties and features. For extended functionality, you can upgrade to one of our paid subscriptions.
You can add photos by going to the property details and clicking 'Edit Photos'. Upload up to 10 photos per property. Make sure the photos are clear and provide a good representation of the property to attract potential tenants.
Yes! Keypilot has a built-in AI feature that automatically generates professional property descriptions based on the information you enter. The AI takes into account location, property type, area, and other characteristics to create an attractive description.
Go to the 'Contacts' section and click 'Add New Tenant'. Fill in all relevant information such as name, contact details, and any notes. You can then link the tenant to a property via a rental contract.
Yes, you can link multiple tenants to one property. This is handy for shared housing or when multiple people are on the rental contract. Each tenant can have their own contact information and status.
In Keypilot, you can create, edit, and manage complete rental contracts. Go to a property and click 'New Contract' to add a contract. You can use contract templates and adapt them to your needs.
Keypilot provides a complete overview of all rent payments. Go to 'Payments' to see which tenants have paid and which payments are still outstanding. You can set up automatic reminders for late payments.
Yes, in the 'Reports' section you can generate detailed financial reports. These contain income, expenses, and other relevant financial data that you can export and share with your accountant.
Keypilot supports automatic rent indexation according to Belgian legislation. The system calculates the new rent based on the health index and takes into account the correct indexation dates and rules.
You can upload all important documents such as rental contracts, EPC certificates, insurance papers, inventories, photos, and other relevant files. Supported formats are PDF, DOC, DOCX, JPG, PNG, and more.
Documents are automatically categorized by property and type. You can also create your own folders and tag documents for easy retrieval. Use the search function to quickly find specific documents.
Yes, all documents are stored securely with enterprise-grade security. We use encryption, access controls, and regular backups to protect your data in accordance with GDPR guidelines.
Keypilot has a built-in communication system that allows you to send messages directly to your tenants. Go to 'Communication' or use the messaging feature for a specific tenant or property.
Yes, you can send professional emails directly from the platform. Your messages are delivered reliably and you can format them with links and attachments.
Yes, all communication with tenants is automatically saved in the communication history. This gives you a complete overview of all interactions per tenant or property.
In the 'Tasks' section, you can create to-do items, set deadlines, and track progress. You can link tasks to specific properties or tenants for better organization.
Yes, Keypilot sends automatic reminders for important deadlines such as contract renewals, maintenance appointments, and outstanding payments. You can set when you want to receive reminders yourself.
Keypilot offers different subscriptions: Free (limited features), Basic, Professional, and Enterprise. Each plan has different limits for the number of properties and access to features. Check our pricing page for details.
Yes, you can always upgrade or downgrade your subscription through your account settings. Upgrades become active immediately, downgrades take effect at the next billing period.
We accept all common credit and debit cards via Stripe. For enterprise customers, other payment options are available such as bank transfer.
If you have login problems, first check that you're using the correct email address and password. You can also use the 'Forgot Password' feature. Contact our support if the problem persists.
Yes, Keypilot is fully optimized for mobile use. You can use the platform in your mobile browser for a native app experience. There is currently no separate app, but the web version works excellently on all devices.
You can contact us via email at info@keypilot.eu, through the contact form on our website, or via the helpdesk in your account. We strive to answer all questions within 24 hours.
Yes, you can export all your data in various formats. Go to 'Settings' and select 'Export Data'. This is useful for backups or if you want to switch to another system.
Keypilot takes privacy very seriously and is fully compliant with GDPR regulations. We never share your data with third parties without consent and you have full control over your personal information.
After cancellation, your data remains available for 90 days for export. After that, all data is permanently deleted from our servers. You can always request an export before you cancel.
Good rental software should cover at least: property and tenant management, lease contracts with e-signing, automatic rent indexation based on the Belgian health index, payment tracking with reminders, document management and clear reporting. Keypilot covers all of this in one platform, see the full overview on the features page or compare plans on the pricing page.
Yes. Keypilot has a built-in import that transfers your properties and contacts from Omnicasa, and you can import data from other tools such as Rentio via a structured file. That way you migrate your portfolio without re-entering everything and keep working in one platform for sales, rentals and syndic management.
Keypilot supports apartments, houses, studios, student rooms, garages, parking spots, retail units and offices, for both rentals and sales. You can also manage co-ownerships (HOA/VME) as a syndic, with units, owners and cost allocation in the same platform.
Yes. Keypilot bundles sales, rentals and syndic management in one platform for agencies: mandates, candidates, viewings, bids, publication to property portals and your own agency website. You start for free and scale with your agency, with no setup fees.
Yes. Professional landlords manage their entire portfolio in Keypilot: region-specific leases, automatic rent indexation based on the health index, payment tracking with bank connection and accountant-friendly reports. You import your existing properties and tenants via a structured file.
Yes. Keypilot supports syndics and co-owners' associations with unit and owner registers, shares, per-owner cost statements, general meetings and a digital owner portal. Small self-managed associations start for free; professional practices scale to hundreds of buildings.